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We will be closed on Thursday, 26 November 2020 to observe Thanksgiving Day. We will re-open Friday 27 November 2020.

Johns Creek Auto Repair

(770) 800-2502updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

The entire experience was great. The cost was contained and well within our estimate. The staff was polite and easy to work with. The work was done faster than expected. This is a company well worth using again.

1

How do I say it, let's make it simple...I went to the place after reading all the reviews. My SUV'S A/C was not working. Service advisor was nice and advised me to have the recharge and it will cost me $189+. I agreed. After 30 minutes he came back with an estimate of $1600 as everything related to my A/C was wrong? After getting the estimate I told him I don't want to move forward with this estimate. He told me no problem let me check you out and asked me to pay $189+...? What! So I drove in the "Honest" Autocare in a hot car and left in a hot car...only $108 poor. I love the sign in the waiting are that says something like " Relax don't worry you are not getting ripped off". WHAT A DIS-HONEST STATEMENT.

Hi Mr Temuri, My name is Butch Carter and I'm the owner of Honest-1 Auto Care in Johns Creek. I'm sorry to hear you were disappointed with our service. Please give me a call so we can discuss. My cell phone is 704/904-4572. I reviewed the invoice from your service yesterday. We did only charge you $99.95 plus tax. If your credit card receipt is different than that please let me know. The recharge service is the 1st step in the diagnostic process for an air conditioning service and has to be done. We inject a dye in the system along with the new freon that allows us to look for leaks in the system. Sometimes just replacing the freon and refilling it to the proper amount will allow the a/c system to work for a while. It's a sealed system so if it's low on freon it means there's a leak somewhere that would ultimately need to be addressed. In your case, the compressor and condenser need to be replaced. Simply recharging the freon will not solve that. To do that repair work, the freon has to be removed and replaced again (per EPA regulations). Doing that service is not something we would charge you twice for. Also, our work comes with a 3-year/36,000 mile warranty, which is better than the dealerships offer. We will at times be more expensive than other shops, but that's because we're using the best quality parts we can find to support our warranty. If you give me a call I'll work to see if we can find a way to make you a happy customer.

- Honest-1 Auto Care Johns Creek
5

They were able to accommodate an emergent request for us, first thing in the morning, and were so pleasant to deal with, both before and after our van was fixed. Listened, answered honestly, and after running it by a close friend who is a Level 3 tech for Chrysler, found out they were 100% honest and didn't try to upsell anything. Finally feel we may have found a local car care shop that we can trust and will be returning to.

Thank you so much for the five-star feedback Derek. We are always here to help you out if you need anything!

- Honest-1 Auto Care Johns Creek
5

Always professional and courteous. The name suites them. They keep it honest which means they keep it simple and it works!!

Hello Nicholas! Thank you so much for your five-star feedback. If there's anything else we can do, please let us know!

- Honest-1 Auto Care Johns Creek
5

They are great! Great service and there performance on my car!! They also informed me of when to come back and what else needed to be fixed. I will be back!!

5

This was my first visit for an oil change and tire rotation/alignment. Scheduling an appointment is easy and everyone was friendly. Pricing is fair and I would recommend folks to come see them.

Thank you so much Lovita. We really appreciate your feedback and kind words!

- Honest-1 Auto Care Johns Creek
5

I had my car in to replace the engine mounts and to get a tune up. Everyone there was friendly and helpful. I met the owner and had a nice conversation with him while I waited and enjoyed the complimentary snacks and sodas. The week before I took the car to another shop and they quoted me $200 more to do the same work. Honest-1 will now have a repeat customer.

5

I had my car in to replace the engine mounts and to get a tune up. Everyone there was friendly and helpful. I met the owner and had a nice conversation with him while I waited and enjoyed the complimentary snacks and sodas. The week before I took the car to another shop and they quoted me $200 more to do the same work. Honest-1 will now have a repeat customer.

Thank you, Jon! We are always happy to help you out. We appreciate you taking the time to give us your feedback. Take care!

- Honest-1 Auto Care Johns Creek
5

Great service and man, such a clean place. Well done on this visit and past as well.

5

Fast, friendly, fixed like they said it would be......

Hello Scott! We really appreciate your five stars and support!

- Honest-1 Auto Care Johns Creek
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